Technical Support Specialist - Certification Program

Computer technician jobs are predicted to grow by 20-53%

While jobs overall are expected to grow by only 7 to 13 percent, the U.S. Bureau of Labor Statistics predicts that computer technician jobs will grow by 20 to 53 percent through 2018. This makes Sacramento technical support careers very appealing, and attainable with the right training. An MTI College Computer Technology education can help you take full advantage of the predicted growth in this sector.

Technical Support Specialist Program at MTI College in Sacramento, California

A technical support program is a great place to launch your new IT career. Becoming certified through one of the best Sacramento computer technology programs available means you earn a competitive edge as you enter the job market.

What do MTI Technical Support classes cover?

Technical support courses cover everything you need to get started in IT. Read more for an overview of important course topics.

Important Concepts

The majority of what you learn in tech support school focuses on building a foundation of IT knowledge and concepts. 

  • Word processing, spreadsheet, and database concepts
  • Communication and presentation concepts
  • IT Fundamentals

CompTIA A+ Certifications

In addition to computer support basics, you learn how to prepare for and pass your CompTIA Certification exams. Courses include: 

  • Computing infrastructure
  • Operating systems and security
  • Certification test strategies

For more information about Technical Support Specialist classes at MTI College in Sacramento, fill out the easy Request Information form today!

Demand for Certified Technical Support Specialists

The outlook for future computer and technical support specialists is positive. Nationwide, the Bureau of Labor Statistics predict an estimated 11% – 20% employment growth by 2026. The Tech support market in Sacramento is no exception. 

What drives the demand for trained computer support experts? 

Two of the major factors contributing to this growth are

  • Increasing access to IT support through consulting firms allowing small businesses to use and offer computer and technical services
  • More and more, the healthcare industry relies on Information Technicians and IT support staff to provide important services to patients and healthcare professionals

Becoming a Technical Support Specialists comes with several perks including a wide selection of work environments and specialization opportunities. Students picking this path know they are not limited to do just one thing for the rest of their lives. This is a career that grows and changes with you. 

If you think it is time to take your career to the next level, call today and learn about our exciting IT support courses!

Computer and Technical Support Job Description

What is a Technical Support Specialist?

Tech support specialists help customers and businesses troubleshoot computer, network, or software issues. 

Who should consider a career in the tech support industry? 

This career is perfect for detail-oriented and thoughtful problem-solvers with a passion for technology. 

What can I do with a technical support education in Sacramento, California? 

Successful MTI graduates who earn their CompTIA certifications have many work options.

  • IT consulting firms
  • Large or small software companies
  • Medical or education centers
  • Local business
  • Help desk call centers 
  • Some even work from home

What are the important qualities of an IT support specialist? 

  • Pays attention to details
  • Strong communication skills
  • Organized and reliable 
  • Enjoys technology
  • Adaptable
  • Has a desire to help others

What are common tech support tasks? 

  • Troubleshoot connection and computer issues
  • Talk customers through problem resolution steps
  • Perform regular maintenance
  • Repair equipment
  • Install hardware and software
  • Give advice on best practices

Why Choose MTI College’s Technical Support Specialist Program?

We proudly partner with important industry giants,
We are:

Other important benefits:

  • You can earn your CompTIA certification in as little as 42 weeks
  • MTI graduates in Sacramento get job placement assistance
  • With MTI Test Pass Assurance (TPA) program, you can get an A+ certification voucher at no additional cost
  • Our on-campus Pearson VUE testing center means you can complete your certification tests in a familiar environment that is convenient

These industry recognized credentials make our certified MTI graduates sought-after in a competitive job market.

Learn More

If you have questions, we have answers. Our helpful admissions staff is available at: (916) 339-1500. Call us today!

Ready to start your career training? Complete your online application now!

We look forward to helping you grow your IT career.


Related Documents

Program Assessment 2016 (PDF)

Program Highlights



DA123 - Word Processing Concepts
This course provides a comprehensive overview of word processing skills. The course focuses on the creation, editing, formatting, electronic publication, and printing of standard business documents. Students will explore efficient document navigation, using graphics, preparing reports, proper source citations, using tables, and using the merge tools. Documents created will include letters, reports, research papers, flyers, announcements, newsletters, envelopes, and labels.
DA143 - Spreadsheet Concepts
This course provides a comprehensive overview of spreadsheet skills. The course focuses on the creation, editing, formatting, electronic publication, and printing of standard spreadsheet documents. Students will explore efficient spreadsheet navigation, formulas, functions, using graphics, preparing charts, and performing numeric and financial data analysis.
DA152 - Database Concepts
This course teaches the student to analyze, evaluate, and design an effective database using Microsoft Access. The student will learn fundamental concepts associated with using database objects, as well as understand the underlying concepts and theories in designing a simple relational database.
DA164 - Presentation Concepts
This course prepares students for the preparation and delivery of presentations in a variety of formats. Students will explore the organization of a presentation’s narrative, verbal delivery techniques, and the appropriate use of visual aids to communicate effectively to a group. Microsoft PowerPoint will be introduced as a supplemental tool for multimedia delivery.
TS115 - IT Fundamentals
This course introduces fundamental technology concepts. Topics include hardware components, operating systems, application software, software development concepts, database fundamentals, and security concepts.
TS137 - A+ Core 1: Computing Infrastructure
This course provides an overview of objectives covered in the CompTIA A+ Core 1 certification exam. Students become familiar with concepts and terminologies associated with mobile devices, networks, computer hardware, and cloud computing. Troubleshooting common computer and networking problems along with proper technical support procedures are emphasized in this course.
TS146 - A+ Core 2: Operating Systems and Security
This course provides an overview of objectives covered in the CompTIA A+ Core 2 certification exam. Students learn to maintain, troubleshoot, and secure a variety of operating system environments. The course explores the operational procedures common to most professional environments.
TS155 - A+ Certification Strategies
Through a mix of independent study, practice exams, and instructor-guided coaching, students prepare for the CompTIA A+ certification exams.

Program Costs

Grants and other forms of tuition assistance are available to those who qualify. To find out what you’re eligible for, contact an MTI admissions advisor today!

Median Loan Debt Incurred by Students

Median Loan Debt: $9,400

*The median debt of borrowers who completed this program in the 2016-2017 award year. This debt includes federal, private, and institutional loans.

Tuition and Fees

Tuition and Registration: $16,420
Books and Supplies: $1,443

Job Placement

Job Placement Rate

Award Year Adjusted Job Placement Rate: 78%
Award Year Unadjusted Job Placement Rate: 33%

Based on the number of Technical Support Specialist graduates in the 2016-2017 award year who registered for graduate placement services and secured employment in their field of study, and those who did not register and successfully obtained employment on their own.

* Future results may vary. MTI’s job placement rate calculations are based on the award year July 1 to June 30. The unadjusted rate represents the percentage of total graduates who obtain employment in or related to their field of study. The adjusted rate represents the percentage of graduates who are actively looking for work and obtain employment in or related to their field of study. The adjusted rate does not include graduates who are not looking for work for reasons such as continuing education, remaining at current place of employment, military service, health issues, death, etc. For a complete explanation of MTI’s placement calculations, please visit: Job Placement Rate Calculation


All information provided in compliance with U.S. Code 75 FR 66948 §668.6.

For admission to MTI College, applicants must –

  • Interview with an admissions advisor
  • Provide proof of graduation from high school or GED equivalent
  • Complete an application for admission
  • Pass an admissions examination

The first part of the application process may be completed online.

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Graduate Testimonial

My education at MTI was instrumental to my career choice after graduating. I have continued to grow from the base of my education. I have both MCSA and A+ certifications from MTI, that I used as a springboard to earn my CCNA, java scripting and web design certifications. The tech field is an ever evolving field of study, where I am continuously learning. There is no room for boredom. (Employed by the State of California, Department of Motor Vehicles as an Assistant Information Systems Analyst) — Brian Miller, Network Administration
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